1.1 Payment of tickets is due on booking
1.2 Refunds are not available but substitutions and deferments are available as provided below.
1.3 Substitutions can only be made up to 24 hours before the event starts. Substitutions to tickets must be sent to email@example.com. Any changes to the tickets will automatically update all other parts of the packages. There is no cost for a substitution.
1.4 Please ensure that you include the full invoicing address, the correct name and the email address of the desired invoice recipient.
1.5 If you are booking multiple tickets, please make sure to include the full names, email addresses and job titles of all those attending.
2.1 Ideas Forum Ltd do not provide refunds for cancellations, and any fees due are payable in full. If you have to cancel your registration, you can either send a substitute colleague in your place, or claim a credit within the time frame detailed below for another Ideas Forum Ltd event.
2.2 For cancellations received in writing more than ten (10) working days prior to an event, you will receive a 100% credit to be used at another event for up to one (1) year from the date of issue. Credit will be issued for the cost of the ticket but we cannot guarantee that a comparable package will be available, and we hold no responsibility to provide an equivalent substitute package.
2.3 ?For cancellations received less than ten (10) working days prior to the event, no credits will be issued.
3.1 We reserve the right to:
3.1.1 alter the advertised format, date, timing, content and/or location of the event; or
3.1.2 to cancel the event:
in each case at any time.
3.2 Where we change the format, date, timing, content or location of the event your ticket for the event will be valid for the event as altered. You will not be entitled to a refund and we shall not be liable to you for any other cost or other expenses (including, without limitation, wasted costs and expenses) incurred by you as a consequence (including, without limitation, travel and accommodation expenses).
3.3 Notwithstanding any other provision of these terms and conditions, if on or after the date ten days before the date of the event you provide written notice to us accompanied by evidence in form and substance satisfactory to us that, as a direct result of COVID-19 (which term includes any mutation thereof):
3.3.1 the government of the country or state where you are resident (“Delegate Territory”) has closed its border so that you are prohibited from travel from or back to Delegate Territory; or
3.3.2 the government of Delegate Territory has issued official advice against travel to the UK;
3.3.3 the government of Delegate Territory has imposed an unavoidable quarantine on return from travel from the UK; or
3.3.4 the government or state of Delegate Territory has imposed a period of lockdown so that you are prohibited from leaving your home except for essential requirements:
then your ticket will be transferred to the next edition of the event.
3.4 Notwithstanding any other provision of these terms and conditions, if we determine that, a direct result of COVID-19, it has become commercially impractical or unfeasible to hold the event, we will notify you in writing as soon as reasonably practicable, and your ticket will be transferred to the next edition of the event. We reserve the right to do this at any time and we shall not be liable to you for any other cost or other expenses (including, without limitation, wasted costs and expenses) incurred by you as a consequence (including, without limitation, travel and accommodation expenses). If the replacement event is not held within twelve months of the date of the original event, you will be entitled to a full refund.
4. LIMITATION OF LIABILITY
Ideas Forum Ltd shall not be liable to the delegate for any loss, damage, costs, expenses or other claims for compensation whatsoever or howsoever caused, including consequential losses, arising directly or indirectly in connection with the event.