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Martin Newman

Judges

Adam Burgin

Adam Ludwin

Adeem Younis

Aimee Bateman

Ajaz Ahmed

Alan Barratt

Alan Mahon

Alexander von Schirmeister

Alexandra Frean

Alison Edgar MBE

Alison Loveday

Alison Lowe MBE

Andrew Marsh

Andrew Thornton

Angelica Malin

Angus Thirlwell

Anne Boden MBE

Anthony Woods

Atul Kochhar

Ben & Michael Dyer

Ben Reynolds

Ben Towers

Bill Morrow

Brigid Charmant

Bruce Walker

Carl Reader

Caroline Thompson

Cary Curtis

Cassandra Stavrou

Cat Agostinho

Cath Kidston MBE

Celia Hodson

Ceylan Boyce

Charlene Hunter

Chieu Cao

Christine Chau

Claire Harper

Claudine Owens

Connie Nam

Dame Mary Perkins

Daniel Priestley

Dave Linton

David Smith

David Walley

Dennis Owusu-Sem

Dessislava Bell

Dominic McGregor

Donna O’Toole

Dr Nik Kotecha OBE

Emma MacRae

Emma Sheldon MBE

Evadney Campbell MBE

Frans Diels

Gareth Jones

Gordon McAlpine

Hannah & Sophie Pycroft

Hayley Parsons OBE

Helen Bierton

Helen Livingston

Helene Panzarino

Hermione Way

Hugh Chappell

Iain McAlister

Ian Merricks

Izzy Obeng

Jacqueline Gold CBE

Jamaal Brathwaite

James Caan CBE

James Davidson

James Shapland

James Taylor

Jamie Martin

Jason Maude

Jason Mochine

Jess Butcher MBE

Jessica Williams

Jo Dalton

Jo Ham

Jo-Anne Chidley

Jodie Cook

Joel Blake OBE

John Courtney

John Stapleton

Johnny Paterson

Jon Allen

Jon Dawson

Jon Wright

Jordan Daykin

Josh Wintersgill

Julia Elliott Brown

Julian Metcalfe OBE

Julie Deane OBE

Juliet Barratt

Justice Williams MBE

Justin Basini

Justin MacRae

Kanya King CBE

Kate Methuen-Ley

Kieran Aitken

Kike Oniwinde

Levi Cooperman

Lucy Cohen

Maninder Chauhan

Mark McDonagh

Mark Tughan

Martin Newman

Martin SFP Bryant

Marvyn Harrison

Matt Smith

Mel Young MBE

Mich Turner MBE

Michael Jacobsen

Mike Davis

Mike Sotirakos

Naomi Timperley

Natasha Frangos

Neeta Patel CBE

Nick Coleman

Nicola Cook

Nohman Ahmed

Norma O’Kelly

Olivia Wollenberg

Paul Kraftman

Paul Lees

Penny Power OBE

Peter Docherty

Peter Jones

Peter Roberts

Priya Guha

Professor Jonathan H Deacon

Qasim Majid

Rachael Flanagan

Rajeeb Dey MBE

Raphael Sofoluke

Rebecca Reynolds

Robert Shaw

Rowena Bird

Ruari Fairbairns

Russell Dalgleish

Safaraz Ali

Sahar Hashemi OBE

Samantha Evans & Shauna Guinn

Sanjay Lobo

Sara Murray OBE

Sarah Willingham

Sean Ramsden MBE

Sebastien Vanderlinden

Shalini Khemka

Shan Hanif

Sheryl Miller

Simon Biltcliffe

Simon Burton

Simon Calver

Simon Crowther

Simon Cureton

Sonya Barlow

Stephen Fear

Steve Dimmick

Steven Smith

Stuart Clarke

Susie Ma

Tink Taylor

Tom Barton

Tony Robinson OBE

Tru Powell

Victoria Nash

Wendy Tarplee-Morris

Will King

Yvonne Bajela

Zoi Kantounatou

As the Consumer Champion and founder of www.customerserviceaction.com andwww.thecustomerfirstgroup.com , Martin is a force for positive change for both consumers and brands.

He is a constant advocate for consumer rights as well as keeping diversity, social responsibility and employee engagement top of the agenda in his media appearances and through all of the content he produces including on his TV channel on YouTube and his Customer Centricity Podcast which can be found on Spotify and Apple respectively.

He appears regularly on BBC TV and Radio, on Sky, ITV, Channel 5 and a host of other media channels such as LBC, The Times and FT to discuss various consumer issues relating to the retail, travel, casual dining, automotive and financial services sectors.

Martin has leveraged his 37 years of experience working in consumer sectors heading up the multichannel operations of some of the world’s leading brands including Burberry, Intersport, Pentland Brands (Speedo, Berghaus), Harrods and Ted Baker to author the bestselling book 100 Practical Ways to Improve Customer Experience, which was shortlisted for the Business Book of the Year Awards. His new book, The Power of Customer Experience is published on the 3rd May 2021.

A successful entrepreneur, following his career in the consumer sector, Martin founded and scaled a global ecommerce and digital consultancy Practicology to 100 people with offices across the UK, EU, Middle East and Asia, and subsequently sold in 2018 to the US company, Pattern.  Martin has since set up The Customer First Group and new consumer facing website Customer Service Action.

Martin delivers keynote presentations and chairs many leading industry events around the World. This has included sharing the stage with Sir Tim Berners-Lee, inventor of the World Wide Web, to discuss the future of the Internet and its implications for retailers.

Amongst Martin’s many accolades, he has featured in various industry leader lists including Retail Week’s top 50 eTail Power List for five years in a row. He has also been named in the Retail Insiders top 100 Retail Movers & Shakers list for a number of years consecutively as well as the British Vogue Online Fashion 100.

Martin judges numerous industry awards such as the World Retail Awards, the Customer Experience awards, the Retail Insider awards, the PayPal eTail Awards, the Online Retail Awards of Australia and the Great British Entrepreneur awards.

He is a Non-Executive Chairman of the Scout Store, Chairman of the advisory board for Mayborn Group, is a board advisor to Clearpay, and is a Trustee of In Kind Direct and a member of the prestigious KPMG IPSOS Retail Think Tank.